Tried to use some points for my father who is headed East for a funeral. Was told that points cannot be used for anyone else, even if they are immediate family. Guess I missed the fine print, but I'm tired of paying premium rates at Hertz for anything but premium cars (can't remember the last time I got upgraded to anything worthwhile), fast pick-up (is there any non-Gold parking area at DFW?), roadside service (got a flat? get it fixed yourself!). I'm done with these shenanigans. If lousy service is what I'm going to get, then lousy service is what I'm going to pay for.