Hello! We’ve been monitoring various threads and posts on the upcoming WorldPerks/SkyMiles integration and want to address some of your questions and concerns. Please also be sure to regularly visit delta.com for updated information on
the integration and
more FAQs.
Why did some WorldPerks members receive bonus miles and others did not?
These bonus miles were provided to our most frequent WorldPerks passengers – WorldPerks Platinum and Gold Elites – to thank them for their loyalty and patience as we merge the two programs. Specifically, these members may experience the most inconvenience as we merge our two programs together – WorldPerks Platinum Elites will experience a reduced Companion clearance window, and both WorldPerks Platinum and Gold Elites will be unable to upgrade on an Award Ticket until sometime in 2010, when it will be reinstated in the SkyMiles program. All other members, including SkyMiles Medallion members and WorldPerks Silver Elites, will not lose and may, in fact, enjoy new benefits as a result of the integration.
What’s happening with Elite Companion Upgrades?
First, we are NOT taking away companion upgrades for Platinum Elites. We’re modifying the Platinum Elite upgrade clearance window to mirror the existing SkyMiles window and adding unlimited, complimentary companion upgrades for Silver and Gold WorldPerks Elites. These companion upgrades will be available on Delta and Northwest flights and will clear for Elite members within 12 hours of departure, if available, after all Elites traveling alone have been cleared. In other words, upgrades for both the Elite member and the companion will clear within 12 hours if they are booked in the same passenger record and an upgrade is available. More information is available
at delta.com.
Why was PerkChoice eliminated? Will it be reinstated?
Due to the significant challenges and resources required to integrate two programs on very different platforms, we are not able to develop this functionality for Delta at this time; however, a similar Pay with Miles program for eligible Delta SkyMiles American Express Cardmembers is available to purchase tickets with a combination of miles and money. Once total integration of the two airlines is completed, we will revisit the program and development of this option.
What happens to existing DL/NW/SkyTeam reservations? Do those that have a WorldPerks number attached get updated with the SkyMiles number?
Yes, Delta, Northwest and partner systems will replace your WorldPerks number with your SkyMiles number, and you receive Elite benefits and earn miles, as appropriate.
I’m a WorldPerks member who doesn’t have a SkyMiles account. Should I create a SkyMiles account? Do I need to do anything?
It is not necessary to open a SkyMiles account. In October, SkyMiles and WorldPerks accounts will be combined into one program. You will be notified by e-mail or U.S. postal mail as soon as your WorldPerks account has been transitioned into your new SkyMiles account and is ready for use. You will receive your new number and credentials in October. Until then, you can continue using your WorldPerks number without any issues.
What happens if I already have a SkyMiles account but did not link accounts?
If you have more than one SkyMiles account after the two programs merge in October, you will be able to request to consolidate your SkyMiles accounts via delta.com.
Are my miles (redeemable, Elite qualifying and lifetime), upgrades, status and other WorldPerks account details safe?
Yes, they are safe and secure. There will be no change to your WorldPerks account details or miles. You may continue to earn and redeem miles with WorldPerks as usual, and no miles, upgrades or other account information will be misplaced or lost during the October integration.
What will be the expiration policy of my WorldPerks miles once they are transferred to my SkyMiles account?
The mileage deposit of your WorldPerks miles into your new SkyMiles account (which will happen in October) will be considered qualifying activity and extend your mileage expiration date for 24 months. Moving forward, as long as you have
any qualifying earning or redemption activity in your SkyMiles account within a 24-month period, your miles will never expire.
We hope this information is beneficial. We also recognize that you have other integration questions that we haven’t answered yet. Please stay tuned for updates in the coming weeks and months. Thanks!