Originally Posted by
LukeSkywaiter
Congratulations, you've just taken an entirely harmless, pointless, and trivial experience and put it on a probably overworked and normally excellent FA's permanent record
Could be just me, but I read the Continental response as "Yeah, whatever, get over it", but in the form of a standard customer service apology.
If there was actually anything done wrong to the OP, Continental would've done more than say "Sorry bout that". Maybe some miles, maybe certificate for future travel, a drink coupon, anything!
They'll include this letter in future training manuals so that FA's know how annoying passengers can be.