Originally Posted by
elitetraveler
Thank you for taking the time to contact us regarding the unpleasant flight experienced you encountered.
Please accept my sincere apology for the service events you encountered with the flight attendant on flight 530 on August 30, 2009. Continental employees are expected to provide our customers with friendly, courteous, efficient service at all times. There is no excuse for unprofessional behavior. Please know that our In-flight management will do their best to identify the individual involved and ensure appropriate action is taken. Additionally, your letter will be included in future training sessions.
Thank you again for bring this matter to our attention. We value customers like yourself who take the time to inform us of our service and the opportunity to identify areas where we may improve our service. We will continue to work hard to earn your future patronage.
Thank you for choosing Continental Airlines.
Regards,
Congratulations, you've just taken an entirely harmless, pointless, and trivial experience and put it on a probably overworked and normally excellent FA's permanent record, all because you instigated his "rude" response with your childlike and defiant "it's never been a problem before" attitude. Regarding "I know", you know how nauseating it gets to remind "expert" fliers about their phones needing to be off only to be told, "I know!"?? Well, if you know, turn the damn thing off. I'm sure you're quite pleased with yourself.
Seriously, how would you guys like us to file a report with the FAA every time you get up while the seat belt sign is on, or are still using your blackberry/iphone after door closure? Because we have the authority to do that, but we don't act like children when it comes such trivial things, unlike some of our "valued customers". Give me a break, complaining about such trivial bullcrap.