Thank you for taking the time to contact us regarding the unpleasant flight experienced you encountered.

Please accept my sincere apology for the service events you encountered with the flight attendant on flight 530 on August 30, 2009. Continental employees are expected to provide our customers with friendly, courteous, efficient service at all times. There is no excuse for unprofessional behavior. Please know that our In-flight management will do their best to identify the individual involved and ensure appropriate action is taken. Additionally, your letter will be included in future training sessions.

Thank you again for bring this matter to our attention. We value customers like yourself who take the time to inform us of our service and the opportunity to identify areas where we may improve our service. We will continue to work hard to earn your future patronage.

Thank you for choosing Continental Airlines.


Regards,