Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 8,813
I know it is a drag on your time but can you write an email to HON services with your flight details and put that the request was turned down by the supervisor? This is quite outrageous given your tight connection and status and the person needs a good 'smack' for what it is worth.
Was the supervisor solving an overbooking issue or what?