Alright I will try to be brief but something needs to give with customer service from MIA and South.

Go to board MIA/GIG last Friday (767-300) and the GA has no time for announcing boarding instructions because she is way to busy gossiping and flirting. So she calls for F/J/EXP/PLT/GLD/Airpass, Group 1 and all other PA all at once and of course most of the crowd rushes the gate. So a paid premium customer, you know the one keeping AA out of bankruptcy, gets mowed down by a Kettle in Group 3. Even the FA that came out to help with scanning BPs (and he was almost trampled to death) was totally pissed off.

On the way back, all of the GIG showers are closed (why not take one or two down at a time). And this is going on for months probably because the construction firm of Larry, Moe, and Curly are doing the work. So at GRU there are a lot of people waiting for two showers. And now the AC members like me who pay for an AC membership to have shower facilities are pissed. So the poor AC angels to quite down the paxs and try to get as many paxs showered as possible have to enforce a five minute shower rule like the vany. So that's what you get for $300, free coffee and apples and five minutes to shower and shave.

A PLT gets onto the GRU/MIA flight with his wife and young child. They get to the airport 4 hours before departure to be the first in line to get bulkhead row 30. They are told by the check in agents that row has already gone to elderly or disabled even though it is under airport control and they are the first to check in. Who was in row 30, a bunch of twenty somethings with no kids.

A GLD gets onboard with his new wife returning from their honeymoon. Their seats all of a sudden have been split up by mutliple rows. Even though they booked back in May and the GLD said there has been no equipment change (still a 777). So when they find this out at check in they ask the agent to see if two seats are available. They are told that AA does not change seats at check in and their seats from the system are not allowed to be changed by an agent. Once onboard, I help to enlist the help of a FA to at least get them closer together.

Arrive at MIA, skip the FL and go to D for a shower because not much time and D has five showers. But of course only three showers are working and another line of angry customers. Barely have time for a 5 minute shower.

Told by AC staff that my JFK upg can be cleared at the gate. GA has no time for me as she and the other GA are having a very loud argument about something that happened in the break room (I mean shouting). So I have to get onboard climb in my Y seat only later to have a FA come up and tell me that I am suppose to be seated in 6A.

Is that MIA and South have strong load factors and maybe a better yields and management thinks that is enough so forget about customer service, particularly to your most valuable customers?