FlyerTalk Forums - View Single Post - protocol to escalate request?
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Old Feb 4, 2004 | 2:00 pm
  #4  
MisterNice
FlyerTalk Evangelist
 
Join Date: Apr 1999
Location: Bryn Mawr PA & Wailea HI
Posts: 15,726
Yeah I feel your pain. Most HH properities consider exec lounge access to be an "upgrade", thus they have considered they have forfilled their obligation (and I agree they minimumly have). This has been quoted to me too many times. Also I seem to be getting less assignments on the exec level (I am a Diamond) as in the past when I dont purchase the pricier exec level rooms.

Occasionally I have asked to speak to the hotels HH manager and have been pleasently surprised about 50-60% of the time. FWIW in my experience Wi-Fi extends only about 2-3 rooms max. Good luck.

MisterNice
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