In the media today, Robert Milton is quoted comparing Air Canada's on time performance and baggage handling with those of American carriers. Air Canada does very well when compared with this group: their on-time performance is #1, and the number of bags they lose is about the same.

My reaction is that the service and performance of American carriers is quite poor compared to the level of service supplied by major Asian and European carriers. I was wondering if there are any statistics available comparing the performance of airlines around the world. Is my opinion inaccurate because it is based on a very small statistical sample of my experiences on other carriers? Or is it reasonable to compare Air Canada with the American market? (I suppose it is from a marketing point of view, since that's the market Air Canada needs to compete in.)