Again, I agree 100%, the military does not have a head on exclusivity! The uniforms, I actually agree with, it presents a professional appearance, and a uniform appearance. Barking of orders, I abhor, screaming at passengers does nothing but fluster them and cause more problems. Failure to confront problems in their infancy and take steps to determine the best course of action early on and adjust to meet the challenge is bad in many ways. Finding creative, effective ways to address problems is the best way to get in front of said problem and do what is best for all involved in the long run. Some of the things I am seeing right now (from the agency) are promising, the fact that (whatever your opinion of the TSA Blog) the agency has a focus on social media that is more interactive than most other branches of the government is a good step. It gives us a chance to tap into the public at the user end instead of static polls and fluffy questions, it gives you raw feedback and some ideas that maybe have been lost or not considered. There are some new programs and tech that are showing really good possibilities for the near future and I hope that we can get some good focus on that end of the process. One of our biggest problems right now is the 1970s tech located in most of the checkpoints. If we can deploy updated tech with better capabilities it will go a long way towards helping with some of our PR issues.