Originally Posted by
ButIsItArt
I actually think that is a very reasonable, sensible, and efficient way to manage many kinds of operations, including airport clearances. However, having such a mindset is not enough. Things tend to get sticky when the
problem is conceived as belonging to pax primarily;
confront means reverting to confrontational behaviors towards pax and the public;
fix means fixing pax through behavior modification tactics like DYW2FD, spooky technology, experimental scientific applications such as BD, and poor expectations management; and
go on means proceeding without accountability.
Added: not meaning anything personal towards you,
gsoltso,
just saying that the hammer can be a useful tool or a destructive one, and it is the hand of the user that determines the use
I agree 100%^ . I would like to think that I would be more creative than confrontational. It really does not serve us as an agency to use things like DY...T, or intimidation tactics or attitude. It may work in some situations, but it is usually counterproductive and inflammatory. I just think it is a good policy to meet the challenges head on and resolve them NOW, instead of letting the problems fester. Things can be resolved in several cases by simply taking a little time to talk to the pax if there is a problem. Even if you are not happy with the final outcome of a situation, at least if I communicate with you throughout the process you should be able to gain a better understanding of what is going on and why the situation occurred in the first place.