Activation Fee for FREE Benefit?
Just finished a prepaid stay at the Sheraton New Orleans and when checking out there was a $2 fee added to my account. When I asked at the front desk, I was told that's an activation fee for using the telephone. There was a letter in the room, addressed to me, thanking me for choosing the Sheraton and listed several benefits including free local and toll-free calls. Needless to say I complained and they removed the charge.
I realize revenue maximization is the name of the game these days, but how much longer until they put a credit card swipe to use the elevators?