Originally Posted by
SQ Flyer Talker
I brought the bag to the KA baggage counter, they wrote me a receipt that they only promised to pick up my bag for washing & repair it, but I said I want my stuff compensate, they rejected it, they said I can claim it either under my company travel insurance or my personal insurance, but I said I definitely won't claim my personal travel insurance as it will increase my premium / loading for next year. & the worst of all is I also just found out that my company is not covering any insurance for luggage...
Any idea / suggestion that I can claim back anything from KA...?
I don't think KA is totally responsible. I had by baggage handle damaged by Air China and the Air China check-in staff told me to go to a room (I think 6th floor via the lift). I found that Jardine Aviation Services is responsible for most airline's baggage claims (by the logos found
), but they said my baggage was supposed to be like this.
