FlyerTalk Forums - View Single Post - An SPG hotel that does not accept the SPG Amex?
Old Sep 3, 2009 | 9:37 am
  #2  
KENNECTED
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Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Originally Posted by pinniped
Has anybody encountered a situation where a Starwood hotel would not accept their own credit card?

I booked an award stay for the Sheraton Luxor and was unable to enter my card number. I entered a Mastercard number instead. I'm thinking that perhaps it was a website issue and that they will accept their own credit card at the front desk.

As an award stay, I'm not too worried about it: worst case, the incidental charges for the stay will end up on my credit union MC. I'll save on FX fees and lose a handful of Starpoints... Not a big deal, but just wondering if people have ever encountered this in practice.
Sounds like a website glitch. The SPG website is not connected to individual properties on the user/consumer end, so I doubt it has to do with the Sheraton Luxor.

Did you call the platinum line and inquire? Try to book via phone and see what happens.
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