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Old Sep 2, 2009, 1:55 pm
  #1  
publicmsu
 
Join Date: Jun 2006
Location: AUS
Programs: Delta - Silver
Posts: 329
A simple rant...

So I'm at 24,955 EQM for the year and have a trip (booked in F) for the end of September that will push me over to SE. I am looking at booking a flight to Europe mid-October and would like to take advantage of the exit rows on the A330s (it's the only way I can fly at 6'8), so I sent a simple email expressing this to NWA to see if they would possibly advance me SE qualification and I could happily make my reservations for October. Unfortunately, here's the response I received:

Thank you for contacting WorldPerks.

Unfortunately, there are no exceptions to the guidelines for qualifying
for WorldPerks Elite status.

Thank you for choosing Northwest, KLM, Delta and our SkyTeam Alliance
airlines. We value your patronage and consider it a privilege to serve
your travel needs.

Sincerely,

Audrey Bella
WorldPerks Customer Service Center
Chances are that by the time I earn SE on Sept 25, the seats will be priced above what they are now and that will deter me from purchase, or the flights with available premium seats will be taken; either way, I'll probably not end up going to Europe in October. A shame that a company could be so short sighted when it comes to the most simple issue of customer service.
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