which comes back to my original point of praise for saving a life but it wasn't her job (or using you words which are better "not within the scope" of her employment"), i see a possible "out" for the employee if she does in fact get sued and "good-sam" doesn't help her....the tsa is using their official website to promote the incident so to me, the is an implied approval and acceptance. i'm no lawyer but if i was the tsa employee and i got sued with my employer letting me hang out to dry, that's the first place i'd attack