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Thread: Good experience on JAL after mixup
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Old Sep 2, 2009 | 3:42 am
  #3  
Unimatrix One
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Join Date: Dec 2002
Location: Tokyo, Japan
Programs: JAL Global Club & oneworld Sapphire, ANA SFC & Star Alliance Gold
Posts: 4,526
Originally Posted by QRC3288
Despite KOA being an outpost they arranged transportation, hotel bookings for everyone and an $80 food credit within a few hours.
That is really amazing. I can't imagine any US carrier doing this.

Originally Posted by QRC3288
In fact, even though the NRT-KOA segment was an award ticket booked through CX (hence CX's ticket), despite me being DM on CX (oneworld Emerald) and calling them 5-6 times it was JAL who eventually solved the problem and rebooked me the following day after the CX agents were completely hopeless to figure out a solution (typical).
What a contrast in service. I'm surprised CX was so bad at helping a DM in this situation...
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