Originally Posted by
Dave Noble
I would disagree. If on board, then the luggage could be the last pieces to be delivered to the carousel. If a passenger arranges a cab without allowing the worst case time for luggage to be delivered , then that is their issue , not the airline's. I cannot see that the airline should be liable for taxi fees for the time spent waiting for luggage
They have not said that they should pay compensation, but that they are not liable to pay compensation and that they will not pay out an ex-gratia payment
Dave
Hang on a minute. BA is not snowy white here. It sounds as if baggage delivery was
unduly delayed for a reason which is within BA's control (lack of sufficient staff). Indeed, the fact that BA delivered the baggage next day shows that something abnormal happened. We are in a situation of borderline liability here although it is conceivable that a liability claim might fail on foreseeability grounds. The situation does not appear to be one of an "ordinary" slowness in baggage delivery.