Originally Posted by
HiRider267
Incidentally, many are missing the basic point. "Under the current economic conditions" is a vague excuse that is being used to justify an act that BA should have done but neglected to do. If any airline is taking payment for a service which includes delivery of luggage, one expects that service. Now, if one is late, fine, then that is one's own fault. BUt according to the OP the luggage did not come: hence it was BA's fault. Therefore the waiting was not a voluntary wait: so BA should have acommodated the OP.
I would disagree. If on board, then the luggage could be the last pieces to be delivered to the carousel. If a passenger arranges a cab without allowing the worst case time for luggage to be delivered , then that is their issue , not the airline's. I cannot see that the airline should be liable for taxi fees for the time spent waiting for luggage
They have not said that they should pay compensation, but that they are not liable to pay compensation and that they will not pay out an ex-gratia payment
Dave