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Thread: "Upgraded" to Executive floor but no access to lounge, Part 2 + response of SPG CS
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Old Sep 1, 2009 | 4:15 pm
  #59  
RAPC
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Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
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Originally Posted by GUWonder
This has nothing to do with splitting hairs -- it has to do with wanting: a) hotels providing the normal amenities associated with the higher category room regardless of the status of guests placed in the higher category room; and b) Starwood instructions not further biasing the upgrade selection against Golds/Platinums.
The room comes with the amenities, not the member. We most definitely both agree on that ^
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