Originally Posted by
RAPC
Now that this situation has been pushed to a higher level, it should mean that hotel associates should have a clearer understanding of SPG policy when they upgrade someone to a room with additional benefits. Sadly, as William has stated, I suspect a number of properties starting with this one, won't be willing to upgrade Gold members in particular to these types of rooms going forward.
So whom will the hotel upgrade into this kind of room if not Golds and/or Platinums? And will other kinds of upgraded guests be granted all normal amenities associated with the higher category room type or not?
Anyone know what proportion of this particular hotel's guests at the time of the OP's stay were those booked as part of a package tour group? If those guests get upgraded into the very same kind of room category, will they be entitled to the normal amenities affiliated with the higher category room too?