Originally Posted by
USPhilly
Go through like you're booking a reservation. Take it all the way to the purchase page where it gives you a summary of what you're about to purchase (the page where you would enter pax and payment info) and on the left side you'll see something that says "Live Help! Chat With an Agent." Hope this helps!
Thanks for the info. Wasn't on the left side of the page for me...but there was a "need help?" link in the top right corner of the Billing section. Perhaps the difference is due to the variances in the two websites (old and new versions?) Anyway when you click "need help" you get a few options, one of which is for live chat. So I select that option, entered my name, email address and dividend miles #, and a brief description and clicked on begin chat. Really thought I was making progress until...
We're sorry, but all of our agents are currently assisting other customers. Return to the chat form, or try again later. Online chat is available from 7am - 3am ET.
I continue to be entirely unimpressed with US. Any other web chat request I've ever initiated would at worst put me in a queue to wait for the next available agent. I've since tried several more times to get to the live chat but continue to get the same message. This is bush league.