Originally Posted by
MichaelColey
I booked a reservation over the phone recently and never got an email confirmation either. I was able to look it up online by name and date to find the PNR. My email address is on the PNR. No idea why the email never came.
When I spoke to the support desk, they told me that I would not be able to pull the reservation up online if it has no USAIR segments. Apparently, there is some restriction that will not send e-mails or allow you to pull up partner award reservations online. I usually treat the agent advice with a healthy does of skepticism, but I they may be right on this one...