Join Date: Jan 2005
Location: Egham, Surrey, UK
Programs: Mucci Champion des Champions, BAG4L, *A Gold, HH DIA, Hyatt Explorist, Hertz Gold, Avis President
Posts: 3,417
Happened to me once at PHX when flying in NCW. She insisted that we take 1 Kg out of one bag which we did on the floor in front of check in. I created a real stink with BA when I got back and received a written apology from the BA member of staff involved