Originally Posted by
avidflyer
Actually Rob, I think the Plats will be routed to the "regular" call center. The literature says Plat gets the "Highest Priority" and then Diamond gets the VIP Line. I read this to mean the regular call center will handle all calls except Diamond with Plats, Golds, and Silvers going to the front of the Que in that order. I believe Diamonds will have a separate number to Chisholm.
Silver Elite: Priority
Gold Elite: Higher Priority
Platinum: Highest Priority
Diamond: VIP Line
That's how it's been written. But you have to wonder if there will be enough Diamonds to keep a separate call center open. I'm sure Diamonds will get a different 800# than silvers/golds/plats but that in and of itself could qualify as a "VIP Line" because it's a separate number. Delta hasn't actually said there will be separate agents handling *just* Diamond calls. Since Diamond is at the 125K mark I'd guess there are a select few agents in Chisholm and Cincinnati who will handle Diamond calls but they won't be busy enough to not take other calls. But two entire call centers for one elite level? I doubt it.
I would think it's more like this:
Silver: Priority. You get routed to any call center.
Gold: Higher priority. You also get routed to any call center.
Platinum: Highest priority. You also get routed to any call center.
Diamond: VIP Line. You get routed to Chisholm and Cincinnati only and potentially to a handful of agents who are selected to work with Diamonds only.
Sure, this is all still speculation based on rumors
-RM