Originally Posted by
RobOnLI
It's a good question. I can't answer for sure as the rumor about Chisholm and Cincinnati are just that, rumors.
However, I'd venture to say that Diamond callers will always get routed to those two call centers who will also handle Plat and other elite calls. Diamonds, though, will get priority and will be answered in the shortest amount of time. So that, "Your expected hold time is 3 minutes" for a Gold may actually turn into 7 minutes if Diamonds are calling in
Or, maybe it means Chisholm handles the day calls and Cincinnati the night calls? I have no info on the Cincinnati call center as I've never called it. The Chisholm call center closes at 9 or 10pm CT daily, at which point most elite calls are routed to the Seattle call center.
-RM
Actually Rob, I think the Plats will be routed to the "regular" call center. The literature says Plat gets the "Highest Priority" and then Diamond gets the VIP Line. I read this to mean the regular call center will handle all calls except Diamond with Plats, Golds, and Silvers going to the front of the Que in that order. I believe Diamonds will have a separate number to Chisholm.
Silver Elite: Priority
Gold Elite: Higher Priority
Platinum: Highest Priority
Diamond: VIP Line