Originally Posted by
mrcimino1
Are there really going to be THAT many Diamond Elites to require TWO call centers to handle them??
It seems DL has made it their goal to make everyone possible an Elite, one way or another, but is there no respect for anyone who earns over 125,000 EQM's??? If PE status was the top 5% of the members, then DE should end up being only about the top 1-2% shouldn't it?
It's a good question. I can't answer for sure as the rumor about Chisholm and Cincinnati are just that, rumors.
However, I'd venture to say that Diamond callers will always get routed to those two call centers who will also handle Plat and other elite calls. Diamonds, though, will get priority and will be answered in the shortest amount of time. So that, "Your expected hold time is 3 minutes" for a Gold may actually turn into 7 minutes if Diamonds are calling in
Or, maybe it means Chisholm handles the day calls and Cincinnati the night calls? I have no info on the Cincinnati call center as I've never called it. The Chisholm call center closes at 9 or 10pm CT daily, at which point most elite calls are routed to the Seattle call center.
-RM