Well, after eight weeks I still have an open ticket / Guest Case with no reply.

While working my way up, I found another (older) article about Hilton's Guest Assistance Team around Mrs. Shearouse. If these informations are correct, I wonder, if the Hilton proterties / employees are realy so bad that so many complaints have to be handled or do we just complain too much? (watch the number of emails, phone calls, ... !)

http://www.hiltonfranchise.com/SF/Ne...ands_Page6.htm