Wow, thanks USirritated. I am glad to see you did get compensation in the end.

Unfortunately, its been over 3 weeks, and I have not received the 25,000 additional points promised which would at least make me whole from a points perspective, but not from a money out perspective.

I contacted Mr. Marriott's office and the owner again at the end of last week since I had still not received the points, and have yet to receive a reply.

I am glad to here that the person in Mr. Marriott's office took sides with you and forced the hotel to do something. In my case, she has always said they don't take sides and leave it solely up to the hotel. Perhaps that is why she has become silent. I am also surprised they never said anything after the rude e-mail form the GM, which is the first time I was ever able to get anything from the GM.