FYI, beginning yesterday, bereavement rates will be 75% off the full economy fare instead of the current 50%. In the past three months, I have had to travel three times for death and illness in the family. this new initiative would have saved me a small bundle. You usually have to pay up front and put in a claim later; although on one occasion, AC contacted the funeral home and processed the discount within a few hours. I was quite impressed by the customer service.