FlyerTalk Forums - View Single Post - problems with luggage on NW/KL... what's reasonable to ask?

Aug 26, 2009 | 4:39 am

#13

orbitmic

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Quote:

Originally Posted by easte

I admit, it is kind of clear

however, I will try... I got the baggage today, after 12 days, and further mistakes from local KLM operators.
The problem was that the tag got lost and the baggage was found on the 20th of Aug., 7 days after my arrival.
Soooo... if they don't give me status miles they can keep the bonus miles for themselves, have enough miles, want a real compensation if compensation has to be...

I agree with all the others, there is not a chance they would credit you any status miles, they simply never do. If you ask them for 10,000 status miles (or leave them to choose the appropriate compensation), they will credit your account with 10,000 award miles and it will be the end of it. If you want cash rather than miles, you'd be massively better off stating this right away when you write to them.

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