Originally Posted by BrianV

5. 08-24-2009 - At 1 hour before flight time, I receive a call from my fiance. She said the gate AAgent informed her her ticket had been canceled. There was nothing the gate AAgent could do.

I immediately called the PLT desk and ask for assistance in the most expedited fashion. The gentlemen AAgent I spoke with looked into it and after 25 minutes had issued a new award ticket. At the same time, I logged into my AA.com account to see that I had just been reinstated the 07-30-2009 37.5k award (indicating which ticket was canceled). The AAgent informed me he'd have to use a 50k award and my fiance would have to pay a $100 expedite fee plus a $30 airport service fee plus the taxes for the flight (~$50) at the airport.

He said, I should email Customer Relations to get everything sorted out later.

Finally, my fiance waited in queue again and made it on the flight with just a couple minutes to spare. There were no other issues with her travel. I highly praise the gentlemen I spoke to who got an entire ticket issued within ~25 minutes.


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2. I've not been charged the 50k miles for my fiance's trip. If I recall correctly, AAward mileage deductions occur nearly immediately.