Ek customer affairs is now a whole new kettle of fish.
I too am Gold , along with about who knows how many other !
in the past if I have complained they have been quick to respond and investigate and always came up with some sort of compo.
Nowadays , although I havent had much to winge about ,
They dont even acknowledge let alone reply with any compo.
I had some problems in Dubai on my previous trip and sent an email to customer affairs and not a word , sent it 3 times and nothing.
I would imagine that they have bigger problems to worry about now than replying to annoying emails.
I also imagine they are quite short staffed too.
I am going to let my feet do the talking and give up on them because each time one flies now there is always a new problem and even their cabin crew are frustrated.
The problems are mostly concerning commercial decions which I understand must be made but when they put their fares up by 7 P/c and then the service goes down , then its time to go as they say