I too had an underwhelming stay this weekend (FWN). Checked in around 2pm, asked about suite availability, was told they have all been assigned for (unless this property is part of pre-blocked UG pilot program, should suite upgrade be first-come-first-serve?), the best they could do was grand deluxe. I knew there were suites available because I just logged onto SPG 1 hour ago, but since this was only for one night, I didn’t press further. The FD agent then told me they don’t have any park view grand deluxe ready yet, but if I came back 1 hr later, it should be ready. 90 minutes later when I returned, that room still wasn’t ready, and they cannot give me an answer when it’d be ready. Not wanting to waste more time, I just told her to give me whatever room they have available. Got a room on the 19th floor, the room was small but adequate. Never got the local Plat amenity, I didn’t bother to ask since I knew it’s only box of regular chocolate.

Overall it was an OK stay, nothing special. However, I did saw John Madden at the paramount building café one block away from the hotel on Sunday morning.