Originally Posted by
OneWorldTraveller
Stayed 1 night with FWN. no upgrade to suite. My first failure to suite upgrade this year. (17/18) I was told I was upagrade to grand deluxe room. BUt, I think that was just a high floor room. Very small room.. Even though there were plenty astor suite, metropolita suite and even premier executive room, I wasn't upraded to one of them. I asked the staff when check-in, she just said they didn't have any available suite.. I know they were lying, but I didn't claim that.. Not a pleasant stay, but I understand somewhat why they did as I read some posts here..
I'm
disappointed that you didn't ask. As a Flyertalker,
we all have the responsibility to keep the front desk clerks honest to the terms and conditions of the program
Originally Posted by
DFWFlier
I had virtually the same experience on my last stay. After enjoying great upgrades on several previous stays (usually Astor Suites, sometimes the larger Metropolitan Suites), this hotel clearly becamefirst choice in SFO. On my last stay (one night, mid-week), I was assigned the smallest room I've been in at that property - a standard mid-level floor room. Logged on to SPG.com, saw that all kinds of rooms and suites were available, called the front desk. They called back after a few minutes and said I could move to an Astor Suite - no explanation as to why I wasn't upgraded in the first place.
Glad you asked. @:-) ^