As posted in another thread (which I thought was being merged with this one). Upshot of my story is after four days worth of phone calls which I thought had finally gotten resolved....46,000 points mysteriously disappeared from my account again. Definitely the most mind-boggling, annoying, and frustrating experience of my 16 years' MR experience.....

[I]'ve just concluded (hopefully) a situation where points were deducted before and after a stay using a paper cert.

Let me say that my situation was successfully resolved. At least I think so. That's because I thought it had been resolved more than three months ago...but then found out last week that it was not.

To explain....

After a couple of phone calls in December before speaking with someone who could actually help me and answer my questions, I went ahead and ordered a Euro-Hopper package of paper certificates. I booked two nights at CE in Paris and five nights at London GS. Trip to take place the week ending April and beginning May.

In fairness, this was during a time when the
Euro-Hopper was about to be phased out and when the MR program was undergoing major structural changes. Thus...ample room for confusion.

Somewhere around February or March....points were deducted from my account for my trip. When I noticed this, I called MR and informed them that I already had paper certs. OOPS! No problem...points put back in.

Fast forward to my stay as scheduled. Flawless at both hotels. Presented appropriate certs with no hassles or questions asked. End of story....NOT!

I noticed the weekend before last that that 80,000 points came out of my account for "two nights Cat 8". Didn't say where, when, or why. 80,000 points drained for no apparent reason, have a nice day.

So....I called MR Monday of last week and thus began a four-day chain of events including being put on hold, being transferred to guest services, being transferred to reservations, having my call disconnected, having one call not returned when promised, and at one point, having my phone battery go dead after a fruitless 74-minute "episode" (spent mostly on hold).

I had expected the matter to be explained and resolved in one five minute call!

The initial explanation was relatively simple. Paris CE had charged me for my two night's there at the end of April. That's apparently because for some reason all three of my certs had been applied to the London hotel. That's fine, but nobody could explain how seven nights worth of certs got applied for a five night stay. And never mind that I turned in one of the certs in Paris. (It is perhaps worth noting here that both of these hotels are franchised to the same owner).

Are you still with me? Anyway, I was essentially told by MR that the hotels would have to be contacted individually....blah, blah, blah.

Okay....fast forward again to last Thursday. Checked my account and discovered that 46,000 of my missing 80,000 had been put back! Say what??? Called MR and was told that the London hotel had put these into my account.

So let me see if I got this straight. One hotel comes along and removes my rightfully earned points from out of the blue. Then along comes a different hotel that puts points back in....but not as many as went out in the first place.

Before I had a chance to watch this nonsense unfold further, the MR rep I was talking to put the "other" 34,000 points back into my account. So that's how it ended......maybe!/I]

As I indicated....not so fast....more points removed from the account at some point last week!!!