I would be curious how OnQ and hotels that you stay at later, are supposed to handle past complaint data? An example in one of the google found artciels was that if a guest complained at a prior hotel that the safe did not work, a clerk might tell the guest "your safe works in this hotel room," based on OnQ prompting. I would like to know more about how this realy works in real life, etc? Also Hilton claims that customer satisfaction scores for OnQ hotels are higher than those without it. Again, exactly how is it going to make me more satisfied? I am usually more satisfied with better upgrades, more or unexpected benefits, etc.