FlyerTalk Forums - View Single Post - spg.com on the day of check in-reservation disappearing UPDATE: to be fixed in Sept
Old Aug 22, 2009 | 6:18 am
  #2  
envgeo
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Originally Posted by Earthman
Is it usual for your reservation to completely disappear online the morning of check in?

I have an email confirmation [the hotel looks full] so I'm not worried but why the disappearance?
In my experience, yes the reservation drops off of upcoming/future stays the day of check in. I wish they would remain on the site, since it can be a little disconcerting, but I have never had an issue with a hotel not having my reservation.
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