Originally Posted by
PMMMDL
Does the answer to any of this really make a difference in how many additional flights and in what fare class you will make on Delta for the rest of this year?
Yes. Not so much that I care if I get 4, 10 or 16 PMUs that I *MIGHT* be able to use 2 of *IF* I go to Hawaii, but the lack of straightforward communication in general affects whether I want to stay with this program or not, and whether I want to stay with this program or not directly affects my future spend on DL. I was firmly in the "stay" camp until June or so, but it's been rapidly downhill since. Right now I'm still burning through vouchers, I'm just about out of those.
Not that it matters really - things should be communicated clearly simply because it's the right thing to do.