Originally Posted by
henkybaby
To illustrate: when CX made me miss my first flight of an DONE5 they had to reissue themselves against the new rate and reimburse me for the difference in order to stick to IATA rules. Silly, but true. (Money never changed hands, but my ticket does have the new price etc).
AA reissued a DONEx ticket without charge for me when CX cancelled the first flight. The AA agent noted that the reissue was due to a schedule change and didn't even have to go through the tariff desk.