Does anyone know what number sequence to use to speak to an agent? In the old system I was offered Elite Express service - e.g. press 1 to continue with AeroService or 2 to speak to an agent. Today I used the new system for the first time and never got that option, and in fact, never got any option to speak to an agent. I only got an agent by restarting the call and pressing * as if I wasn't an Aeroplan member. I then spoke to an agent right away.