Aeroplan has completely changed their IVR system. I never did like the old one too much, but the new one required an awful lot of keystrokes to get the good goods. Also had an automatic fax-back feature to provide you with a list of recent transactions.

It did crap out on me though, as I had it play back my transactions since the last statement. I know there were five items, when it got to the third (kiosk bonus) it flung me over to an agent.

Oh well, that system hasn't changed since I became a member ('92), so it was probably due for an overhaul.