Well it has taken six and a half months for Starwood to settle this issue.

First off, Starwood admitted over the phone that the beds in the Sheraton Towers Chicago were not Sweet Sleeper beds despite being sold as such. I was told the bed change had been "a mistake" although there was no word on when they would revert to Sweet Sleeper beds or whether the website description would be altered. I was also told this was the only property involved, contrary to what the property itself had claimed.

I still, to this day, have heard not one single peep out of this hotel about the issue or about my stay (wrong room, no room cleaning etc)

You will recall the hotel promised 5,000 points in mitigation but only awarded 2,500 and that the stay itself and the Platinum amenity never posted. Customer Services agreed to add 5,000 points, bringing the total to 7,500, and fix the missing stay etc. It took until this week, and multiple follow-ups, for the latter to actually get done. Given that there was no offer of a refund for the $280 stay, I would say 7,500 points was the bare minimum and not particularly gracious but they did give a similar credit with various other grumbles I had with other properties. They also reluctantly agreed to consider a request late in the year for Platinum status if I was "a couple of stays short" of the target. Again, given I have spent six months waiting to find out if I would need to take them to court (as a result of which I am nowhere near "a couple of stays short" of 25) this is a pretty average response but I will reserve final judgement for Dec 31.

Three unsatisfasctory aspects that no amount of points will fix:

1. Six months and an email to board level to resolve a serious but simple Platinum complaint
2. Not one response, ever, from the offending property at any stage
3. Continuing to break the law by selling Sweet Sleeper beds that are no such thing

Thank you to all who gave advice and helped me to a resolution of sorts