Originally Posted by
Shareholder
You can write customer solutions with a copy of you boarding pass and the original ticket printout. You should be entitled to the original mileage as it was an involuntary change, and since they put you up in J (which had lounge access) you are entitled to your $31.50 back. I suspect you'll get sent a MLL pass and should get an additional 232 status miles. One caveat, please change your attitude and don't complain when you write the letter. Just state the facts and ask for what you are entitled to.
Thanks I will do this. I did not think I was complaining, sorry if that came across that way. As I said the service was second to none and we got stuff, it's just that on this flight I was in no rush and actually wanted to be in the MLL in YEG. I already received my 768 miles so I will e-mail customer solution in a positive manner and see what they say. Thanks again