FlyerTalk Forums - View Single Post - Downgrades and missed flights... who is responsible?
Old Aug 19, 2009 | 2:51 pm
  #1  
cs19
All eyes on you!
15 Years on Site
 
Join Date: Oct 2007
Location: Upper midwest
Programs: Delta Pb Medallion
Posts: 608
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CX870 gets into SFO 45 minutes late. Go to drop bags for SFO - ORD and not on flight. CX rescheduled us for next day. This is an AONE5 ticket. AA hands us BPs for original AA554 but in coach. Also told we are now on standby for our connection out of ORD. I ask about compensation and already get run around saying CX is responsible. Cx late due to APU and weak tail winds. These AA flights downgraded and likely missed are not Cx codeshare.

Who is responsible for compensation? Cx miles or vouchers would be useless to me. Can I request AA compensation? I'm also worried about getting run around re mileage for First versus coach as well as the last flight if we end up bussing or driving the last leg rather than spend the night having missed our 20 minute regional flight.

Help appreciated. Sitting in a hot stinky coach on 554 waiting for push back. Will update later on a proper computer when I know more.

p.s. CX really screwed us by rebooking when we could have made all our flights just fine.
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