Another report of the new site not working. Tried to book a flight today that had "web only" fares, and to pay for it with monies from two different TTF funds, one with expiration soon (Dec.) and one with expiration not-so-soon (Apr.). The fare total was more than the value of the earlier-expiry fund, but less than the value of the later-expiry fund. I applied the smaller, earlier-expiry fund first and it looks ok. Then upon application of the later, later-expiry fund to take care of the remainder, the web site decides to ignore my first fund application and take the entire fare out of the larger, later-expiry fund.

A call to the 800 number on the back of my RR card got an answer within a couple of minutes, but it took going on hold twice and about 25 minutes total on the phone to get things straightened out. To SWA's credit, the agent got me my booking including the "web only" fare and used the funds correctly, but it shouldn't have required a call at all. I was promised email confirmation of the booking but it hasn't shown up. A manual lookup of the new PNR finds the flights, but of course I have no record in my "upcoming itineraries" list.

The explanation given for why I couldn't do it online was that one of the TTFs I was using had some tag on it different than the other in their database, so it required manual intervention to "set them both the same".