My girlfriend's DEQM's for this year never posted. She was 3P and should now be 2P. My DEQM's on the other hand did post. We both registered at the same time and I am 100% sure that the DEQM registration was successful becuase we checked and it was visible in the "My Promotions" area. I have been pretty thorough in checking the obvious reasons (such as we booked before the promotion and failed to register for the ticketing exception, flew the wrong metal etc. -- these are NOT applicable). She flew once during the period - on a joint booking with me, and I received the DEQM credit for those segments.

Unfortunately I pdf'd the confirm page for me, but not for her... I guess there isn't much else to do but call the desk and hope for the best. Any suggestions out there? Thanks.