Originally Posted by
aristoph
Yep, this is nothing to do with BA as they can't be blamed for having to employ Italians in Rome! I love the country, also speak the language like the OP and appreciate that service there can be in many ways wonderful - just never in an airport !
THis is interesting, I had to transfer through Rome on a IST-ATL flight with TWA years ago and it was the worst experience of my life. It is the only time i have been to Italy and I have refused to go there since as I based the country on the sh!te airport and staff there.