Originally Posted by
tusphotog
It doesn't look like this has been fixed...or, I found a new problem.
I'm trying to change a reservation and I keep getting this error:
"There is a problem with your form of payment. Please verify your payment information and try again. If you continue to receive this message, you may wish to try an alternate form of payment or you may contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792). (SW900001)"
I've tried it now a dozen times using TTF/WUTs, the credit card in my profile and a different credit card number. This happens whenever I change a reservation, regardless if there's a new payment that needs to be applied or not. Also, I keep having to input my billing address when using TTF/WUTs to pay for a new reservation. Shouldn't this be stored in my profile? I can auto-fill so it's no big deal, but I don't remember to do this and keep getting a different error message telling me I forgot "required" data.
I still don't like the new site.
Please PM me with your confirmation number and what the change you are trying to make is. I think this is a new issue that you have uncovered, but we have now heard about this same error from a couple other folks as well.
We would like to try and see if the change works on the old site (in other words is this an issue with the new site, or was it already an issue and we just didn't know about.).
We have a theory about what may be causing this, and looking at your reservation may either prove or disprove the theory.
thanks,
SWAVictor