Although it's true there are PA and PB waitlists, at first I thought the OP was asking a somewhat different question, which has also always interested me. Has anyone ever been told by any CSR that they are on "a waitlist" without using the word "priority"? I had assumed that all reps were simply told for all callers, status or not, to never use the term "waitlist" without using the adjective "priority" first. Sort of like, you can't say "Hemispheres Magazine", without saying "the award winning Hemispheres magazine".